Overdue debts arise from non-liquidation of loan advances within the agreed time or for failure to settle unpaid accounts for goods & services supplied.

When a borrower defaults on an Aposhashamura loan, we make attempts to resolve the dispute by following these steps:



Recovery Processes

Corresponding Action

Customer Expected Call to Action

If Borrower complies

If the Borrower fails to comply

Stage I

Step 1

Within 24-48 hours of loan expiration, a Customer Service Agent contacts the customer by Email/Phone/SMS/Whatsapp Messaging to inform the borrower of the overdue status & demand the loan be liquidated immediately. 

The CSA has the permission to negotiate with the borrower & grant a seven (7) day leeway from the initial day of contact

Borrower is expected to make full loan repayment within the seven (7) days grace period


The process is completed

Stage I Step II is initiated


Step 2

The CSA contacts the borrower at expiration of the first break. 

The CSA has the added permission to grant additional seven (7) days to the previous leeway, making a total of 14 days

Customer is expected to make full repayment within the 14 days grace period

The Process is completed

Stage II is initiated

Stage II

Step 1

A Loan Manager is assigned to recover the default loan

The Loan Manager contacts the borrower via email/phone call, SMS/Whatsapp Messaging for further negotiations & repayment arrangements 

Borrower is expected to negotiate with the Loan Manager & make full repayment within 7-14 days from the day of contact


The Process is completed

An additional 7 days is granted after the initial 7-14 days from the day of contact by the Loan Manager. After this, Stage II Step 2 is initiated


Step 2

Recent data of the borrower will be obtained from different Data Dumps for the latest addresses & contacts.

The Loan Manager pays a courtesy visit to the address for further discussions

The Borrower will be granted another seven (7) days leeway to repay loan

The process is completed

Stage II Step 3 is initiated


Step 3
Case Priority & Recovery Approach are set to ‘Urgent’





Stage III

Step 1

Borrower’s Loan Details is pushed on ALL the Credit Registry Bureau.

Account Status will be set to ‘Delinquent’.


NB: A Delinquent account is a credit account on which a consumer has failed to make at least the minimum monthly payment by the due date. A delinquent account that is 30 days past due will spur the credit company to start contacting the consumer about bringing the account current. This kind of report takes a toll on a borrower’s credit rating & scores them below average to qualify for a loan on our platform, or any other platform





Step 2

Pre-action notice for a debt recovery proceeding 
 The company will write the borrower a Letter of demand with warnings about dire consequence, if payment is not received within seven (7) days from the day the letter is written



Debtor is expected to make repayment or negotiate payments in installments

The process is completed

Stage IV is initiated

Stage IV

Step 1

Final-action notice for a debt recovery proceeding

An appointed Legal Practitioner will issue the Final Warning Letter of demand that the loan be fully liquidated within seven (7) days, if the borrower is an individual.

 If the borrower is a company, a Statutory Letter of Demand for winding up the company may be served on the company & upon expiration of the statutory period, usually 3 weeks, a winding up proceedings will be commenced against the company for the court to appoint a receiver to liquidate and sell off the insolvent company’s assets.


The debtor is expected to make repayment or negotiate payments in installments

The process is completed

Stage IV Step 2 is initiated


Step 2

*Recovery Action in the Court of Law through a fast-track Court Procedure known as “Undefended Lists” or “Summary Summons”. We will commence a Debt Recovery Action & also claim damages for Breach of Contract


*In cases of Secured Personal Loans, under the Secured Transaction in Moveable Assets (STMA) Act, we are permitted by law to give the Borrower a notice of the default in writing & the intention to repossess the collateral, or render the collateral inoperative either pursuant to judicial process or without judicial process

 *In cases of Unsecured Personal Loan (UPL), we may also file an application for the preservation of the movable & immovable property of the debtor pending the final determination of the court process