Frequently Asked Questions

How long does it take to process Aposhashamura loan?
The entire process can be completed in no time! Once you complete our short application and accept the loan offer provided, your information is reviewed, an...
Wed, May 20, 2020 at 9:11 AM
I don’t have an Android phone. Can I apply for a loan on a computer or from another operating system?
Aposhashamura loan is available only on phone devices. However, we are working on getting Aposhashamura out on a USSD code in the coming months, so stay tun...
Wed, May 20, 2020 at 9:12 AM
I don't know my BVN, what do I do?
Just dial *565*0#. Please note: This will only work if you are making the request from the same phone number currently linked to your bank account
Wed, May 20, 2020 at 9:14 AM
Why is my bank account required?
It is important for us to send your funds to your preferred account as quickly as possible. We request bank account details as that is where we will disburs...
Wed, May 20, 2020 at 9:14 AM
Who should I contact to submit a comment, question or complaint?
You can send us a message using our social media pages or in-app chat service, and an agent will respond swiftly. Feel free to reach out to us any time via...
Wed, May 20, 2020 at 9:14 AM
Can I access Aposhashamura from any location?
Aposhashamura is currently available throughout Nigeria
Wed, May 20, 2020 at 9:14 AM
I am receiving an error: ‘location not found’. ‘Unable to submit loan application'. How do I resolve this?
Please ensure that location settings are activated on your Android device, in order for the application to submit successfully. After this is done, please e...
Wed, May 20, 2020 at 9:14 AM
I was approved for a loan, why have I not received my funds?
If this is your first-time loan, your debit/ATM card needs to be setup in order for your funds to be disbursed to your account. Please click 'Link-a-Ca...
Wed, May 20, 2020 at 9:14 AM
My loan status shows 'Disbursed', but I am yet to receive funds in my account?
Funds are typically received within few hours of receiving disbursement confirmation. We recommend that you check the bank account provided & ensure it ...
Wed, May 20, 2020 at 9:14 AM
Why is my loan application rejected?
There are a few reasons behind loan application rejections. The most likely reason is that our system did not receive sufficient data to score your applicat...
Wed, May 20, 2020 at 9:14 AM