Frequently Asked Questions

Does my account need to be funded before application?
Our loans are intended to meet your urgent cash needs, so we understand you may be low on funds at the time of application. However, on your Mini first loan...
Wed, May 20, 2020 at 9:14 AM
I have submitted my application, but I have not yet received any notification on loan status?
Notifications are typically sent via SMS and/or email immediately after the loan application is sent. If you have not received either of these, please check...
Wed, May 20, 2020 at 9:14 AM
My loan is showing 'Pending' after I have submitted my application. How do I proceed?
This status indicates that our system is processing your application. You will receive a notification on your loan decision shortly after
Wed, May 20, 2020 at 5:42 AM
What is a Customer Unique ID (CUID)? How do I find mine?
Your CUID is the unique number Aposhashamura uses to identify you. Think of it as your account number with us. It is displayed in the app, sent via SMS/Emai...
Wed, May 20, 2020 at 9:13 AM
Can I update my banking/personal information?
You can update your banking details and information in the app.  If you have a running loan with us and need to update or change certain details, please use...
Wed, May 20, 2020 at 9:13 AM
How do I check my loan due date & due payable?
Please log in to your Aposhashamura account Dashboard to view all the details concerning your loan
Wed, May 20, 2020 at 9:13 AM
Why do you need my card details?
We ask for card details in order to charge your account for your loan repayments on your due date. Aposhashamura understands that this is very sensitive inf...
Wed, May 20, 2020 at 9:13 AM
My debit/ATM card is being declined when I try to complete card setup. What can I do?
This may be due to a number of reasons: You may have insufficient funds in your account. Please ensure you have at least NGN100 in the account linked to t...
Wed, May 20, 2020 at 9:14 AM
I have never previously used my debit/ATM card for an online transaction. How can I set up on Aposhashamura?
Depending on your card type, you may need to contact your bank to enable your debit/ATM card for online transactions prior to completing setup on Aposhasham...
Wed, May 20, 2020 at 9:14 AM
How do I repay my loan?
We have made it as easy as possible for you to repay your Aposhashamura loan. On your due date(s), your payment will conveniently be deducted from the accou...
Wed, May 20, 2020 at 9:14 AM